Privacy Policy

Who provides SceneEvo

Sinder Limited trading as SceneEvo
Level 2, 190 Trafalgar Street, Nelson 7010, New Zealand

hello@sceneevo.com

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1. Information we handle

Account and billing: your sign-in account identifier and email, customer and subscription references, plan, trial and payment status. Stripe processes payment and billing details. SceneEvo's application database stores billing references rather than full payment-card numbers or card security codes.

Teams: team name, owner account, purchased seats, invitation emails, invitation status and assignments. Invitation information comes from the team owner; other account details come from you, the sign-in provider or payment provider.

Computer activation: generated device identifiers, computer labels, account associations, activation/revocation records and temporary sign-in requests. Labels may contain a person's or business's name.

Support and technical information: messages, files and screenshots you send us, plus connection and request information used to deliver and secure the website. Hosting services may process IP addresses and diagnostic logs. The product-update form uses a time-limited IP-derived value to limit abuse.

Early access and product updates: if you opt in, your email, name if supplied, software preference, beta-testing preference and consent record. Beta applicants also provide their name, 3ds Max version, type of work, experience, a task they want to try and testing availability. We use these answers to review applications, select testers and contact them about participation. Applying does not automatically grant access. This list is separate from your software purchase or installation.

2. Local data and AI processing

The desktop app stores chats, projects, reference-file copies, settings and execution records in its local data folder. Account credentials are stored separately. Signing out of your SceneEvo licence does not automatically erase local data or sign you out of your separate AI account.

When you use AI features, prompts, relevant conversation and project instructions, scene inspection results, tool results and content accessed from references may be transmitted to the connected AI service. This can include object names, properties, materials, file paths, images and document content. The licensing service is not a cloud backup of your scenes or complete chat history.

The current beta connects through your ChatGPT account. The provider's applicable terms, privacy notices and account settings govern its processing, retention and any use for improving services. We do not promise that third-party AI requests have zero retention or are excluded from training. Check the provider's controls before submitting sensitive or confidential information.

Only provide client or third-party material where you are authorised to share it with the services involved. Avoid sending passwords, secrets or unnecessary personal information.

3. Purposes and legal grounds

We use information to authenticate accounts, provide requested features, process subscriptions and refunds, assign team access, connect computers, verify licences, investigate faults, prevent abuse, respond to requests and meet legal obligations.

Where European or UK data-protection law applies, processing necessary to provide a service you contract for is based on that contract; required financial records are based on legal obligations. Security, fraud prevention and administering an organisation's team access rely on legitimate interests where those interests are not overridden by your rights. Optional marketing relies on your consent, which you can withdraw without affecting earlier lawful processing.

You can decline to provide information, but we may be unable to provide features that require it. Payment information is needed to purchase a subscription; account and activation information is needed to verify Standard access. Marketing sign-up is optional.

4. Providers and other recipients

The service uses OpenAI for website sign-in/hosting services and the separate AI connection, Cloudflare infrastructure for the hosted website and database, and Stripe for payments and billing. Where our product-update email delivery is enabled, it uses Resend. Providers may also process information for their own purposes under their policies.

People handling support or administration may access information needed for those tasks. We may disclose information to professional advisers or authorities where necessary and lawful. We do not grant ourselves permission to publish your scenes or use them in advertising.

Team owners can see invitation emails, assignment status and information needed to manage seats and billing. A team seat does not give an owner access to your local chats or scene files through SceneEvo.

Provider information: https://openai.com/policies/privacy-policy/ ; https://www.cloudflare.com/privacypolicy/ ; https://stripe.com/privacy ; https://resend.com/legal/privacy-policy .

5. International processing

SceneEvo is operated from New Zealand. Providers operate internationally, so information may be processed outside your country, including in the United States. Provider privacy and infrastructure information describes their processing locations; no particular local-only hosting region is promised.

International transfers must meet applicable legal requirements. Where required, these can involve recognised adequacy arrangements or appropriate contractual safeguards. Contact hello@sceneevo.com for information about the arrangements relevant to your data. This policy is not a blanket consent to overseas transfers or a waiver of your rights.

6. Cookies and credentials

Website sign-in and hosting use cookies or equivalent session storage for authentication, security and service operation. The desktop app stores settings and credentials for its separate SceneEvo and AI connections. Third-party sign-in and payment pages use storage under their own policies.

Blocking necessary authentication storage may prevent sign-in. Optional marketing is not required to use the service. Any future non-essential tracking requiring consent will need a separate choice before it is enabled.

7. Retention and deletion

Retention depends on the purpose: account and licensing records support your account, access and related disputes; billing records may need to remain for tax and accounting obligations; support records support the request and relevant follow-up; security records support investigation and abuse prevention. Marketing records remain while you are subscribed, with limited suppression/consent information retained to respect opt-outs and demonstrate your choices. We review information for continued necessity rather than promising automatic deletion on a single universal date.

Local files remain on your computer unless removed. The uninstaller deliberately keeps chats, projects, settings and sign-ins. Deleting a chat, project or reference may leave saved attachment copies on disk. Deleting an original file does not remove a saved copy. Your backups may also retain copies.

Ask hello@sceneevo.com to delete information we hold or for help locating local data. We will explain information that must be retained and the reason. Deletion from SceneEvo does not automatically delete information held independently by an AI or payment provider. Restricted backup copies may persist until the relevant backup cycle expires.

8. Security

We use safeguards appropriate to the information, including access restrictions and protection of activation credentials. No system is entirely risk-free. Secure your computer and accounts, keep credentials private and review connection approvals. We will assess incidents and meet applicable breach-notification obligations.

9. Your choices and rights

Contact hello@sceneevo.com for privacy questions, access, correction or deletion requests. Depending on applicable law, you may also have rights to restrict or object to processing, obtain portable data and withdraw consent. We may ask for proportionate identity verification and will respond within applicable legal time limits. Where we cannot fulfil a request, we will explain why.

Unsubscribe from product updates through the email link or by contacting us. Necessary account, billing and service communications are separate from marketing.

You may complain to New Zealand's Office of the Privacy Commissioner at https://www.privacy.org.nz or your competent local regulator, including an EEA supervisory authority or the UK Information Commissioner's Office where applicable. You do not have to complain to us first.

10. Policy changes

We identify this policy by date and version and will clearly notify material changes. New processing purposes will be assessed against applicable law and any additional notice or consent requirements before adoption. Contact us if you need a copy of an earlier policy.